The seven deadly law firm sins

Law firms that don't listen to clients may lose clients

Law firms that don't listen to clients may lose clients (Credit: pcwfoto/iStock)

An understanding of exactly what clients want is at the heart of every successful law firm. Gaining a deeper insight into how legal departments feel about their external counsel can therefore provide firms with a golden opportunity to offer more tailored services. LACCA reveals some of the worst complaints from legal counsel about their law firms.

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